Legal

Privacy Policy

Last updated: July 11, 2026

Who We Are

This Privacy Policy applies to BoxYourBrand ("we", "us", "our") and our website at boxyourbrand.com. We are a custom packaging supplier. This policy explains what information we collect when you visit our site, use our tools, or submit a quote, sample, or contact request.

Information We Collect

Information you provide directly

When you submit a form — such as Get a Quote, Order Samples, or Contact — we collect the details you enter. This may include your name, company, work email, phone number, packaging specifications, quantity, timeline, and message content. If you attach artwork or project files, those are included in your submission.

Marketing attribution

When you arrive from an ad or campaign link, we may capture UTM parameters, Google Click ID (gclid), Facebook Click ID (fbclid), your landing page URL, and referring website. This data is stored in your browser session and may be sent with quote or lead forms so we can understand which campaigns drive inquiries.

Analytics and usage data

We use Google Tag Manager and related analytics tools to collect standard website usage data, such as pages visited, approximate location (city/region), device and browser type, and interactions with site features (for example, calculator use or CTA clicks). This helps us improve the website and measure marketing performance.

Tool and calculator data

Our free packaging tools (box size calculator, DIM weight calculator, packaging size wizard, and unit converters) may save your inputs in your browser's localStorage on your device so you can return to a session later. This data stays on your device unless you share a URL with parameters or submit a quote pre-filled from a tool.

Cookies & Similar Technologies

We and our analytics partners use cookies and similar technologies to operate and measure the website. These may include:

Analytics cookies — set via Google Tag Manager to understand traffic and site performance. You can manage cookies through your browser settings or any consent tool we enable.
Session storage — used for first-touch marketing attribution during your visit (cleared when you close the browser tab/session).
Local storage — used by packaging calculators and the size wizard to remember your inputs on the same device.

We do not operate a public comment system, user login, or media upload area on this website. We do not use Gravatar or WordPress-style comment cookies.

How We Use Your Information

We use the information we collect to:

Prepare quotes, proofs, and production specifications
Fulfill sample and product orders
Respond to support and sales inquiries
Improve our website, tools, and customer experience
Measure marketing and advertising effectiveness
Comply with legal, tax, and accounting obligations related to orders

We do not sell your personal information.

Who We Share Your Data With

We share information only with service providers that help us operate our business, and only as needed to deliver our services:

Web3Forms — processes form submissions from our quote, contact, and sample pages
Google (Tag Manager / Analytics) — website analytics and conversion measurement
Shipping carriers and fulfillment partners — name, address, and contact details needed to deliver your order
Payment processors — when you pay for an order (we do not store full payment card numbers on our servers)

We may also disclose information if required by law, to protect our rights, or in connection with a business transfer.

Data Retention

We retain quote, order, and customer correspondence records for as long as needed to fulfill your requests, maintain business records, resolve disputes, and meet legal obligations. Analytics data is retained according to our analytics provider settings. Browser-stored tool data remains on your device until you clear it or use the tool's reset function.

Links to Other Websites

Our site links to third-party sites (for example, social profiles, Trustpilot, or carrier tools). If you follow those links, the third party's privacy policy applies — not ours. We are not responsible for how other websites collect or use your data.

Your Rights & Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we hold about you. You may also opt out of certain analytics cookies through your browser settings.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing a request. Some data may be retained where we have a legal or legitimate business reason to keep it (for example, completed order records).

Security

We use reasonable technical and organizational measures to protect personal information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are directed at businesses and adults. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the site after changes means you accept the updated policy.

Contact Us

Questions about this Privacy Policy or your personal data:

Related policies: Shipping Policy · Return Policy · Terms of Use