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Frequently Asked Questions

Custom Packaging Questions, Answered

Everything you need to know about ordering, materials, sustainability, design, and shipping. Still stuck? Our specialists are a call away.

Ordering

Where can I order custom mailer boxes with a low minimum order quantity for a small business?

BoxYourBrand supplies custom mailer boxes from 50 units for small businesses. Read the full guide: https://boxyourbrand.com/resources/blog/where-to-order-custom-mailer-boxes-low-moq/

Can I order different products in one order?

Yes. You can combine multiple products and SKUs in a single order. Your quote will itemize pricing for each line.

Do you offer reorder discounts?

Yes. Reorders of an existing approved design are faster and often qualify for volume pricing as your quantities grow.

How do I place an order?

Start with a free quote. Once you approve pricing and a digital proof, we move your order into production.

What does custom packaging mean?

Custom packaging is packaging manufactured to your specification — box style, exact dimensions, material, and printed branding — instead of bought off the shelf in stock sizes. It fits your product precisely, cuts void fill and dimensional-weight cost, and turns every shipment into a branded touchpoint.

Can I get a dedicated account representative?

Yes. Every account is assigned a representative who handles quotes, proofs, reorders, and rush requests.

Is there a setup or tooling fee?

Some custom die-cut formats include a one-time tooling fee for the cutting die. Your quote itemizes any setup costs up front with no surprises.

Can you hold inventory for scheduled releases?

Yes. We offer inventory and scheduled-release programs for subscription and CPG customers who need consistent monthly supply.

Production & Turnaround

How long does it take to produce custom packaging?

Standard production takes 8–12 business days after proof approval. Rush production of 3–5 business days is available for an additional fee.

When does production start?

Production starts the next business day after you approve your digital proof.

Do you offer rush production?

Yes. Rush production delivers in 3–5 business days on most products for an additional fee.

What is the lead time for rigid luxury boxes?

Rigid luxury boxes typically take 12–16 business days because of hand-assembly and specialty finishing involved. Rush options can be discussed with your account rep.

Can I expedite a reorder?

Yes. Because the design is already approved, reorders move quickly and are well suited to rush timelines.

Materials & Specs

What is the difference between single-wall and double-wall corrugated?

Single-wall corrugated has one fluted layer and suits most retail and e-commerce shipping. Double-wall adds a second fluted layer for heavier or fragile items with higher burst strength.

What paperboard thickness should I choose for folding cartons?

Most retail cartons use 16pt to 18pt SBS. Lighter products can use 14pt; premium or heavier items use 20pt-24pt. We recommend a caliper based on your product.

What flute types do you offer?

We offer common flute profiles including B, C, E, and combined BC/EB double-wall, each balancing cushioning, print surface, and stacking strength differently.

What is a rigid box?

A rigid box is built from thick greyboard wrapped in specialty paper, creating a sturdy, non-collapsible structure that communicates premium quality.

Can you match a specific color?

Yes. We print full CMYK and can match spot colors (including Pantone references) to keep your brand consistent across runs.

Do you provide dieline templates?

Yes. Free dieline templates are available for all formats so your designer can lay out artwork accurately.

What are the 7 types of packaging?

The seven types most buyers compare are corrugated boxes, folding cartons (paperboard), rigid boxes, poly and flexible packaging (bags, pouches, mailers), glass containers, metal (cans and tins), and molded pulp. BoxYourBrand manufactures the paper-based family — corrugated, folding cartons, rigid boxes — plus poly mailers and flexible bags.

What are the three types of packaging?

Primary packaging touches the product (a bottle, tube, or inner box), secondary packaging groups and presents it (the printed retail carton or gift box), and tertiary packaging moves it through logistics (corrugated shippers, cases, pallets). Most brands order primary or secondary retail packaging plus a corrugated tertiary shipper.

What are the 4 types of packaging materials?

The four core material families are paper and board (corrugated, paperboard, rigid greyboard), plastic (poly mailers, films, pouches), metal (tins, cans), and glass. Paper-based materials dominate e-commerce and retail packaging because they print well, protect well, and recycle curbside.

What are the different types of custom packaging?

Common custom formats include mailer boxes, corrugated shipping boxes, folding cartons, rigid and magnetic gift boxes, kraft and paper bags, poly mailers, sleeves, inserts, and labels or stickers. The right format depends on whether the box ships parcel, sits on a shelf, or presents a premium unboxing.

Sustainability

Do you offer eco-friendly or sustainable packaging options?

Yes. We offer 100% post-consumer recycled content, compostable mailers, and soy-based inks across our full product line.

Are grease-resistant coatings available for food packaging?

Yes. We offer grease-resistant and moisture-barrier coatings for food packaging applications.

Are compostable mailers home or commercially compostable?

We offer both. Home-compostable mailers break down in backyard conditions, while commercially compostable options require an industrial facility.

What sustainable materials do you offer?

Our sustainable line includes recycled board, compostable mailer film, molded pulp, and soy-based inks. We label sustainability attributes on every product.

Is all of your packaging recyclable?

All of our corrugated and paperboard packaging is recyclable. Recyclability of mailers depends on the specific material chosen, and we label each option clearly.

Design & Printing

Do you offer design support?

Yes. Our in-house design team helps at no extra cost. Send your logo and brand assets and we handle layout and dieline prep.

What file formats do you accept for artwork?

We accept print-ready vector files (AI, PDF, EPS) and high-resolution raster files. Our team will confirm specs and flag any issues before printing.

Can I print on the inside of my box?

Yes. Interior printing is popular for mailer boxes and elevates the unboxing experience. We print full color on inside and outside surfaces.

What premium finishes are available?

Available finishes include gloss and matte lamination, soft-touch coating, spot UV, foil stamping, and embossing or debossing.

Will I see a proof before production?

Yes. A digital proof is always included free of charge. Physical samples ($25, ship within 5–10 business days) are available before full production.

How long does proofing take?

You typically receive a digital proof within 24 hours of submitting artwork.

How can I design my own packaging?

Start by downloading our free dieline template for your box style, then lay out artwork in Illustrator or InDesign using the panel guides. Export print-ready AI, PDF, or EPS files and submit for a digital proof before production. Prefer hands-off? Our in-house team prepares dielines and layout from your logo at no extra cost — see the custom packaging guide for the full design workflow.

Can I design packaging in Canva?

Canva works well for mockups and concept layouts, but production requires print-ready vector artwork on an accurate dieline with correct bleed and panel orientation. Export from Canva as PDF and our team can review fit, or send brand assets and we handle production-ready layout at no extra cost.

What software is used for packaging design?

Professional packaging design typically uses Adobe Illustrator, InDesign, or Esko tools for dieline-accurate artwork. We accept print-ready AI, PDF, and EPS files and provide free dieline templates for all formats so your designer can work in the software they already use.

Can AI create packaging design?

AI tools can generate layout concepts, pattern ideas, and rough panel compositions quickly. Production still needs human review for dieline accuracy, bleed, regulatory copy placement, and print color management. Use AI for brainstorming, then finalize artwork on our dieline or with our included design support before approving a proof.

What are the 5 P's of packaging?

The five P's are Protection (survive transit), Presentation (branding and shelf appeal), Practicality (easy to pack, open, and store), Price (unit cost fits margins), and Planet (recyclable or recycled materials). Strong packaging specs balance all five rather than optimizing one.

What are the 7 basic steps to packaging design?

A typical workflow: 1) define product dimensions and shipping method, 2) choose box style and material, 3) get the dieline template, 4) design artwork on the dieline with bleed, 5) review a digital proof, 6) order a physical sample, 7) approve and go to production. Our design team handles steps 3–5 free on every order.

How much should I pay for packaging design?

Freelance packaging designers typically charge $200–$1,500 per SKU and agencies more; dieline setup and print-prep errors add revision cycles. BoxYourBrand includes design support, dieline preparation, and a digital proof at no extra cost with every order, so most customers pay nothing extra for production-ready design.

What are common packaging mistakes?

The most expensive mistakes are wrong interior dimensions (product rattles or won't fit), ignoring dimensional-weight shipping tiers, low-resolution or off-dieline artwork, skipping the physical sample before a large run, and ordering oversized quantities of an untested design. A sample-first, start-small approach avoids nearly all of them.

Shipping & Pricing

Do you ship across the United States?

We ship to all 50 US states, including Alaska and Hawaii. Free shipping is included on approved orders over $500 — freight is calculated inside your quote, so nothing is added afterwards. Orders under $500 are quoted with shipping itemized.

How is pricing determined?

Pricing depends on dimensions, material, print, finishing, and quantity. Request a free quote for a precise per-unit price for your project.

How much does it cost to make custom packaging?

Most custom boxes run roughly $0.50–$6.00 per unit depending on size, material, print coverage, and quantity — small runs of printed mailers often land at $2–$5 per box, while 1,000+ unit orders commonly drop below $2. Premium rigid boxes cost more. Request a free quote for exact per-unit pricing at your quantity.

What is the average packaging cost?

A useful budget rule is 5–15% of your product's retail price for standard e-commerce packaging, rising toward 20%+ for luxury presentation. Per-unit cost falls steeply with volume, so most brands start with a small run to validate the design, then reorder at better tier pricing.

Do larger quantities lower the unit price?

Yes. Per-unit pricing drops as quantities increase. Each product page lists volume tiers so you can plan your order.

Is freight included?

Yes — approved orders over $500 ship free to all 50 states, with freight already calculated in the quoted price. Orders under $500 are quoted with shipping itemized so you see the full landed cost before approving.

Can I get a physical sample before placing a full order?

Yes. Physical samples are $25, credited toward your first full order, and ship within 5–10 business days. Digital proofs are always free before production.

What payment methods do you accept?

We accept major credit cards and ACH for most orders, and we offer net terms for qualified accounts—ask your rep for details.

Still have questions?

Our packaging specialists respond within 2 hours. Get a free quote or give us a call.

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